Please log technical inquiries as electronic
cases using the WebCase page at:
http://support.xilinx.com/support/clearexpress/websupport.htm
The WebCase submission page can be accessed through http://support.xilinx.com.
Engineers typically respond back to a WebCase on the same business
day.
You can use WebCase to:
- Create technical support cases
- Attach design files
- Add and receive new case data and updates in real time
- Monitor your case status
- Query open cases
To register for WebCase:
- Navigate to http://support.xilinx.com
- Click on 'WebCase' in the gray frame on the left
- To Register for a new account Click on the 'Register' button
at the top of the main frame. (If you already have an account,
just log in using your user name and
password.)
- In the 'I am New to Xilinx.com' window, click on 'Create an
Account'
- Enter the requested details into the fields
- You will be informed via email within 24 hours once your registration
has been accepted
If you do not have access to the Internet or need immediate assistance,
you should telephone Xilinx Technical Services using one of the
numbers listed on the Technical Support Contact Information pages:
http://www.xilinx.com/support/techsup/tappinfo.htm
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